Privacy Policy

Privacy Policy

Cura Pharmacy Cosmetics values your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you use our website, place an order, contact us, or interact with our store.

This policy is intended as a practical business privacy notice for our ecommerce store in Pakistan. For case-specific help or privacy-related questions, please contact [email protected].

Information We Collect

We may collect personal and order-related information that you provide directly to us or that is collected automatically through normal website use.

• Name, phone number, email address, billing address, and shipping address.
• Order details, purchase history, and customer service messages.
• Account details if you register on the website.
• Technical information such as device type, browser type, IP address, and basic usage activity.

How We Use Your Information

We use collected information to operate our store, process orders, support customers, and improve website performance.

• To process, confirm, pack, and deliver your orders.
• To contact you about your order, payment, delivery, or customer service request.
• To manage returns, refunds, exchanges, and complaints.
• To improve website functionality, product listings, and customer experience.
• To help detect misuse, fraud, unauthorized activity, or technical issues.

Payment Handling

Payments may be processed through third-party payment providers used by our ecommerce platform or checkout system. Payment information is handled through those payment services according to their systems and security practices.

• We may receive payment status information needed to confirm your order.
• We generally do not keep full card details on our website unless specifically required by the checkout system in use.

Cookies and Basic Analytics

Our website may use cookies or similar basic technologies to support normal site operation, shopping cart functions, login sessions, user preferences, and basic traffic measurement.

• Cookies may help remember items in your cart or your website preferences.
• Basic analytics may help us understand general website usage and improve performance.
• You can usually manage cookie settings through your browser, though some website features may not work properly if cookies are disabled.

How We Share Information

We do not sell customer personal information as a regular business practice. We may share relevant information only where reasonably necessary to operate the store.

• With delivery or courier partners to ship your order.
• With payment service providers to process transactions.
• With service providers that help run the website, store operations, or customer communications.
• Where required to respond to lawful requests, enforce store policies, or protect our business and customers.

Data Retention

We keep personal information for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, dispute handling, fraud prevention, and operational purposes. Retention periods may vary depending on the type of information and business need.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed completely secure, and customers should also protect their own account credentials and devices.

Your Choices and Rights

Subject to applicable requirements and practical limitations, you may contact us to request help regarding your personal information.

• You may ask to update or correct inaccurate account or order information.
• You may request details related to your previous interactions with our store.
• You may ask us to review certain data-related concerns or support requests.

Some information may need to be retained for legitimate business, transaction, fraud prevention, or recordkeeping purposes.

Children’s Privacy

Our website is intended for general ecommerce use and is not designed for unsupervised use by children. If you believe personal information has been submitted improperly, please contact us so we can review the matter.

Policy Updates

We may update this Privacy Policy from time to time to reflect website, operational, or business changes. The latest version posted on the website will apply from the date it is published.

Contact Us

If you have questions about this Privacy Policy or need case-specific support, please contact [email protected].