Refund & Return Policy
At Cura Pharmacy Cosmetics, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. Because our store may sell pharmacy, cosmetic, personal care, and hygiene-related products, some items may have limited return eligibility for safety and quality reasons.
If you need case-specific help with a return or refund request, please contact our support team at [email protected] before sending any item back.
Return Eligibility
To be considered for a return, items should generally meet reasonable eligibility conditions.
- The item should be unused, unopened, and in its original packaging where return is allowed.
- The return request should be made within a reasonable time after delivery.
- The item should be accompanied by enough order information to identify the purchase.
- Products returned in damaged, used, altered, or unsellable condition may not qualify for a refund or exchange.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, expired, or incorrect item, please contact us as soon as possible after delivery.
- Please include your order details and a clear description of the issue.
- Photos of the package and item may be requested to help us review the claim.
- After review, we may offer a replacement, exchange, store solution, or refund as appropriate.
Non-Returnable Items
For health, hygiene, and product safety reasons, certain items may not be eligible for return once delivered, especially if opened or used.
- Opened or used cosmetics, skincare, personal care, or hygiene-sensitive products.
- Items with broken seals, tampered packaging, or missing original components.
- Products damaged due to misuse, improper storage, or customer handling after delivery.
- Any item clearly marked as non-returnable, final sale, or otherwise restricted.
How to Request a Return
To start a return or refund request, please contact [email protected] with your order information.
- Provide your name, order number, and the item details.
- Explain the reason for the return or refund request.
- Wait for support instructions before returning the item.
Items sent back without prior review or support guidance may experience delays or may not be accepted.
Inspection and Approval
Returned items are subject to inspection after receipt. We review the item condition, packaging, and the reason for return before making a final decision.
- If the return is approved, we will process the applicable refund, replacement, or exchange.
- If the item does not meet return conditions, we may decline the request or offer an alternative resolution where appropriate.
Refunds
Approved refunds are generally issued to the original payment method where possible. Processing time can vary based on the payment method, bank, or payment provider.
- Refund timing may include both our review period and the payment provider’s processing period.
- Original shipping charges may be non-refundable unless the return is due to our error or a verified damaged or wrong item issue.
- Partial refunds may apply in situations involving incomplete, used, or condition-related issues where a partial resolution is appropriate.
Exchanges
Where appropriate and subject to stock availability, we may offer an exchange for eligible items.
- Exchanges are more likely for wrong, defective, or damaged items.
- If the requested replacement is unavailable, we may offer an alternative item or refund.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for return.
- If the return is due to a wrong, defective, damaged, or verified store-side issue, we may assist with a suitable resolution regarding return handling.
- If the return is due to a change of mind or other customer-side reason, the customer may be responsible for return shipping costs where a return is allowed.
Timing
Please contact us promptly after receiving your order if there is any issue. Delayed reports may affect our ability to verify and resolve the matter fairly.
Need Help
For questions about eligibility, item condition, or next steps, please contact [email protected]. Customers should contact support for case-specific assistance before taking action on a return.
